Privacy Policy

Effective date: April 30, 2026

This Privacy Policy explains how SiteRocket, Reid, and Alex ("SiteRocket," "we," "us," or "our") collect, use, share, and protect information when you visit our website, book a call, contact us, or work with us.

1. Information We Collect

We collect information you choose to provide, such as your name, email address, phone number, business name, project details, website needs, scheduling information, messages, files, photos, logos, and other materials you send us.

We may also receive basic technical information when you visit the site, such as browser type, device information, approximate location derived from IP address, pages visited, and timestamps. Some of this information may be collected by third-party services used to host, schedule, secure, or operate the website.

2. How We Use Information

We use information to:

• respond to questions and booking requests;
• schedule and prepare for calls;
• design, build, launch, revise, and maintain websites;
• send project updates, invoices, reminders, and service messages;
• manage payments, subscriptions, and client records;
• protect our website, business, clients, and legal rights;
• improve our services and website.

3. Third-Party Services

We use third-party services to help operate our business, including scheduling tools such as Cal.com and any hosting, domain, payment, analytics, email, file storage, or website tools we choose to use. These providers may process information according to their own privacy policies and terms. We do not control their systems, security practices, or data handling.

4. Payments

If you pay us through a third-party payment provider, that provider may collect payment details directly. We do not intend to store full credit card numbers on our own website.

5. Cookies and Tracking

Our website and third-party tools may use cookies, pixels, local storage, or similar technologies to operate the site, remember preferences, support scheduling, analyze traffic, prevent abuse, or improve performance. You can usually adjust cookie settings in your browser, but some features may not work properly if cookies are disabled.

6. How We Share Information

We may share information with service providers who help us run the website, schedule calls, process payments, manage files, host websites, provide support, or deliver our services. We may also share information if required by law, to enforce our Terms, to protect rights and safety, with your consent, or in connection with a business transfer.

We do not sell your personal information in the ordinary meaning of selling a client list for money.

7. Client Materials and Portfolio

If you hire us, we may use materials you provide to build your website. Unless you ask us not to in writing, we may display your business name, logo, screenshots, and project description in our portfolio, proposals, marketing, or social media.

8. Data Retention

We keep information for as long as reasonably needed for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, complying with legal obligations, and operating our business. We may delete information when it is no longer needed.

9. Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, email, file transfer, or online service is completely secure, so we cannot guarantee absolute security.

10. Your Choices

You may ask us to access, correct, update, or delete personal information we maintain about you. We may need to verify your identity before responding, and we may keep certain information when needed for legal, billing, security, or legitimate business reasons.

11. California and Other Privacy Rights

Depending on where you live and whether applicable legal thresholds are met, you may have additional privacy rights, including rights to know, access, correct, delete, or opt out of certain uses of personal information. To make a privacy request, contact us through the booking or contact options available on our website.

12. Children's Privacy

Our website and services are intended for business owners and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Links to Other Websites

Our website may link to third-party websites or tools. We are not responsible for the content, privacy practices, security, or terms of those third-party services.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after changes are posted means you accept the updated Policy.

15. Contact

Questions or privacy requests can be raised through the booking or contact options available on our website, by email at support@siterocket.io, or by phone at 650-226-6484.